Returns are reviewed on a case-by-case basis. To request a return or exchange, email customerservice@skysolarusa.com with a detailed description of the issue and include relevant photos or videos. Our team will review your request and provide next steps. If you received an incorrect item, use the same email address to request an exchange.

New and Unused Product
- Returns must be initiated within 90 days of the delivery date. After 90 days, the item is not eligible for a return but may qualify for store credit.
- All accessories supplied with the item must be returned.
- Returns are subject to a restocking fee of up to 15%.
- Sky Solar USA will cover return shipping costs and provide the required shipping documentation. Sky Solar USA is not responsible for providing packaging or palletizing materials.

Returns on Used and Installed Products
All return requests for used or installed products begin with technical-support troubleshooting, which must be completed before an RMA can be approved. To open a technical-support ticket, email tech@skysolarusa.com. The unit must be fully functional and include all original accessories and packaging. It will be inspected to confirm that it is operational and in resalable condition.
- Returns must be initiated within 90 days of the delivery date. After 90 days, the item is not eligible for a return but may qualify for store credit or a replacement product of equal value.
- Items returned and found to be in working condition are subject to a 20% restocking fee.
- All accessories and documentation supplied with the item must be returned.
- Sky Solar USA will cover return shipping costs and provide the required shipping documentation. Sky Solar USA is not responsible for providing packaging or palletizing materials.

Refunds
- Once we receive and inspect your return, approved refunds are issued within 72 hours to your original form of payment.
- Any applicable restocking fee is deducted from the refund amount.
- Depending on your bank or card issuer, it may take a few additional business days for the credit to appear on your statement.

International Returns
Customers outside the continental United States, including those in Alaska, Hawaii, and U.S. territories, are considered international customers. Returns of larger items may require special handling, and Sky Solar USA is not responsible for any resulting additional fees. If a product is determined to be dead on arrival, defective from the manufacturer, or mishandled by Sky Solar USA, we will work with the customer to resolve the issue. Parcel items may be returned through USPS, UPS, or FedEx Ground; larger freight items may currently be returned only through FedEx Freight. Sky Solar USA is not responsible for brokerage fees, customs charges, or duties on any order, including replacement and warranty orders. Items returned without an approved RMA will not be accepted.

Good Faith Policy for Used and Installed Products
Sky Solar USA strongly recommends that all products be installed by licensed, trained, and insured solar electrical professionals. If a unit is damaged during installation and the warranty is voided, the customer may return it to Sky Solar USA and receive store credit equal to the value of a refurbished unit, less inbound shipping costs. Sky Solar USA will provide the documentation required for the inbound shipment. After the item is received, we will issue a quote for the refurbished unit. The customer is responsible for outbound shipping costs. Once payment is received, we will process the replacement as promptly as possible.

Questions? Contact customerservice@skysolarusa.com or call (888) 831-0450.